Shipping policy
Shipping Policy
Last Updated: September 9, 2026
Thank you for shopping with Birthday Street! Please review the following information regarding order processing, shipping, delivery, and digital products.
Processing Times
Processing times vary depending on the product ordered. Please refer to the individual product listing for the most accurate processing time.
Custom and personalized products may require additional processing time before shipment.
Processing time is separate from shipping/transit time.
Shipping Times
Once your order has been completed and shipped, estimated delivery times will depend on your location and the shipping service selected or provided for your order.
Delivery dates are estimates and cannot be guaranteed. Shipping delays may occasionally occur due to carrier delays, weather, customs, holidays, high-volume periods, or other circumstances outside of Birthday Street's control.
Tracking Information
When tracking is available, tracking information will be provided once your order has shipped.
Please allow time for the shipping carrier to scan and update your tracking information after receiving your shipment.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error in your shipping address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or has been shipped.
Birthday Street is not responsible for orders delivered incorrectly or returned due to an incorrect or incomplete address provided by the customer.
Returned Packages
If a package is returned to Birthday Street because of an incorrect or incomplete address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.
Custom and personalized products returned by a shipping carrier are not eligible for a refund solely because the package was not successfully delivered due to customer-provided information or failure to accept delivery.
Lost, Damaged or Delayed Packages
If your package appears to be lost or arrives damaged, please contact us with your order information.
For damaged shipments, photos of the product and packaging may be required so that we can investigate the issue and determine the appropriate resolution.
Once an order has been transferred to the shipping carrier, some delays may be outside of Birthday Street's control. However, we will assist customers with shipping issues whenever reasonably possible.
International Orders
International shipments may be subject to customs processing, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, customers are responsible for any applicable import duties, taxes, tariffs, customs charges, or brokerage fees.
Birthday Street is not responsible for delays caused by customs processing.
Digital Products
Digital products do not require shipping.
No physical item will be mailed for products clearly identified as digital products or digital downloads.
Digital files will be delivered electronically according to the instructions and timeframe stated in the individual product listing.
Please carefully review product listings before purchasing to determine whether you are purchasing a physical or digital product.
Combined Orders
Orders containing multiple products may occasionally be shipped separately. If your order is sent in multiple shipments, you may receive more than one package or tracking number.
Questions About Your Order
If you have questions regarding the shipping or delivery of your order, please contact Birthday Street using the contact information provided on our website. Please include your order number so we can assist you as quickly as possible.